We offer a 15-day Return and Exchange Policy. Customers must submit any return or exchange requests within 15 days of receiving their delivery.

For assistance, please contact us at:
📧 support@gentleherde.com
If your issue remains unresolved, you can also reach us via our complaint email:
📧 complaint@gentleherde.com

How to Request a Return or Exchange

1. Email us first at support@gentleherde.com before sending any return.
2. Include the following details in your email:
   • Order number
   • Reason for return or exchange
   • Clear product photos (showing the issue or condition)
3. Our support team will review your request and guide you through the next steps.
4. Ship your item(s) back in their original packaging, unused and unwashed, with all original tags attached.
5. After we receive and inspect your returned items, we’ll issue your refund to the original payment method within 3–5 business days.

Return & Exchange Conditions

• Items must be unworn, unwashed, and unused.
• Original tags and packaging are required.
• Please provide a return tracking number after shipping.
• Shipping fees and protection plans are non-refundable.
• Gentleherde reserves the right to reject returns that do not meet the above requirements.

Refund

• Refunds may take up to 5 business days after inspection to appear in your account (depending on your payment provider).
• If your refund amount exceeds the original order value, please provide your PayPal account for the remaining balance.

Need Help or Want to File a Complaint?

If you’re not satisfied with our response or have any concerns, please reach out directly to:
📧 complaint@gentleherde.com
We’ll do our best to resolve your issue promptly and fairly.